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Frequently asked questions

Frequently Asked Questions (FAQ)

🚗 Category: Arrival & Logistics

Where can I park my car and is parking free of charge?
A complimentary, private car park is available for your vehicle directly at the valley station of the cable car. Advance reservation is not required.
How does luggage transport to the chalets and apartments work?
The car park is just a few metres away from the rear entrance of the cable car station. You can easily bring your luggage there and load it into the cabins, spread across several gondolas. Once you arrive at the mountain station, we will take care of the onward transport: we will collect your luggage and bring it directly to your chalet or apartment using our off-road vehicle (in summer) or snowmobile (in winter).
What happens if I arrive after the cable car operating hours?
Please be sure to check the official operating hours on the cable car website.
  • In winter: In the event of a late arrival after the last uphill cable car, the chalets and apartments are no longer accessible. Therefore, please plan your arrival well in advance.
  • In summer: Should you not make it to the cable car in time, we offer a paid shuttle service with our off-road vehicle by prior arrangement (price: approx. 80–150 euros).
What are the check-in and check-out times?
Since our properties are located at an altitude of 2,000 metres, we kindly ask you to consider the cable car timetable when planning your trip:
  • Check-in: From 15:00.
  • Check-out: By 09:00.
  • Please note: Depending on availability, an earlier check-in or later check-out is flexibly possible upon request.
Do I need an extra cable car ticket for arrival and departure?
This depends on your planned ticket type:
  • If you purchase a "5 in 7 Mountain Card" in summer or a multi-day ski pass in winter, 1 free mountain ascent for your arrival (from 15:00) and 1 free valley descent for your departure are already included in the ticket! Simply ask directly at the cable car cash desk upon arrival.
  • Single tickets or regular fares can also be purchased directly at the valley station.

🏡 Category: Accommodation, Architecture & Amenities

What philosophy inspired the design of the accommodation?
In the construction and interior design of our chalets and apartments, we placed the highest value on timeless architecture, a clean design in the spirit of minimalism, and excellent craftsmanship. Sustainable, local materials such as native larch wood were chosen consistently to create a harmonious connection with the alpine nature.
How quiet and secluded are the chalets and apartments located?
At 2,000 metres above sea level, an oasis of absolute peace and seclusion awaits you. After the last valley run of the cable car, the mountain belongs almost exclusively to you. Our chalets are architecturally designed and positioned on the grounds to ensure that your privacy, discretion, and undisturbed tranquility always take centre stage.
Do the accommodations offer space and tranquility for remote work (workation)?
Yes, absolutely. Thanks to the complimentary fast Wi-Fi, spacious work tables, and soothing silence, our properties provide ideal conditions for focused, productive, and undisturbed working or writing amidst an inspiring mountain backdrop.
How many chalets are there and how do they differ?
We offer a total of 6 exclusive chalets and 3 cosy apartments. Three of the chalets feature a breathtaking view into the valley, while the other three offer an impressive view of the Rotwandwiesen / mountain panorama. Each chalet features two private terraces (one with a valley view, one with a mountain view), allowing you to enjoy the sun all day long.
How are the chalets laid out and equipped?
Each of our chalets offers spacious living over two floors and features:
  • 2 separate bedrooms (one room with a double bed, one room with 3 separate beds).
  • A living room with a comfortable, 160 cm wide double sofa bed including a high-quality mattress.
  • 2 modern bathrooms.
  • A fully equipped kitchen.
  • A private Finnish sauna.
  • A practical deposito sci privato with an integrated ski boot dryer.
How are the apartments laid out and equipped?
Each of our apartments offers generous space on one floor and features:
  • 1 bedroom with a cosy double bed.
  • A living room with a comfortable, 160 cm wide double sofa bed including a high-quality mattress.
  • 1 modern bathroom.
  • A fully equipped kitchen.
  • A communal sauna (shared with the other 2 apartments), which can also be reserved for exclusive use.
  • A private ski locker and a ski boot dryer located directly in the hallway.
What basic equipment is already provided in the chalets and apartments?
For a relaxed start to your holiday, you will find the following items ready upon arrival:
  • Bathroom: Towels, hairdryer, soap, shower gel/shampoo, and toilet paper.
  • Bedroom: Freshly made bed linen.
  • Kitchen: Sugar, salt, pepper, corn oil, kitchen roll, baking paper, crockery, oven, toaster, dishwasher tabs, bin bags, tea towel, and a coffee machine.
What does the pantry locker in the chalet contain?
For an additional charge, various food items and beverages are available directly in your accommodation: water, beer, a selection of fine wines, pasta, tomato sauce, tea bags, jam, and coffee capsules in 5 different flavours.
Are dogs or pets allowed in the accommodations?
Here we distinguish between our types of accommodation:
  • In the chalets: One dog is welcome only upon request and exclusively during the low season. A maximum of 1 dog up to 40 kg is permitted. Please note that the dog must not be left unattended in the chalet.
  • In the apartments / holiday flats: Pets are generally not allowed in our apartments.
Which payment methods are accepted on site?
You can settle your bill flexibly on site. We accept cash (up to a maximum of 5,000 euros), instant bank transfers, and all major cards (EC/Maestro, Visa, Mastercard, and American Express). Alternatively, you are welcome to transfer the remaining balance via bank transfer prior to your arrival.
Is there Wi-Fi in the accommodations and is it free?
Yes, our high-speed Wi-Fi is available free of charge in all chalets and apartments.
Are a washing machine and tumble dryer available?
Yes, a washing machine and dryer are ready for use and can be operated independently for a fee of 5 euros per wash or dry cycle.
Is the tap water in the chalets and apartments safe to drink?
Yes, pure, fresh South Tyrolean mountain spring water flows from all taps and is perfectly safe to drink.

🍽️ Category: Catering & Dining

How much privacy do I have regarding dining?
Maximum independence is essential to us. Thanks to our discreet delivery service (breakfast baskets and pre-ordered hot meals are placed directly outside your chalet door) and the fully equipped kitchens, you can arrange your day completely autonomously, undisturbed, and without fixed meal times.
How does the shopping service work before arrival or during the holiday?
We are happy to do the shopping for you – upon request also for your day of arrival. Simply send us your shopping list at least one day in advance via WhatsApp, via our portal info.rotwandwiesen.com, or by email. We will bring the groceries directly to your chalet. For this service, we charge a fee of 10% of the shopping value (minimum 3 euros).
Is there a restaurant directly on the Rotwandwiesen?
Yes, right next to our accommodations is the Rotwandwiesenhütte mountain hut (run by a tenant). The hut has very similar seasonal opening times to the cable car, both in summer and winter.
Can I have breakfast or order dinner at the hut? How does the delivery work?
The Rotwandwiesenhütte offers flexible culinary options:
  • Breakfast: Fresh coffee is available there from 08:30. Rich breakfast baskets are also available upon request.
  • Lunch: The hut offers traditional warm cuisine from 12:00 to 15:00.
  • Dinner: For a cosy evening in your accommodation, take-away dishes are available. Please pre-order by 15:00 at the latest.
  • Delivery service upon request: Both the breakfast baskets and pre-ordered food from the hut will be delivered directly to your chalet door upon request.

🎿 Category: Activities (Summer & Winter)

Are the accommodations located directly on the slopes and hiking trails?
Yes, the Rotwandwiesen Chalets & Apartments offer the perfect "ski-in / ski-out" and "walk-in / walk-out" location. In summer, the most beautiful hiking trails of the Sexten Dolomites start right on your doorstep. In winter, you are right in the heart of the ski resort and can hit the slopes directly from your accommodation.
Is there a toboggan run nearby and when does it open?
Yes, a real highlight for families and winter lovers! A fantastic, 5 km long toboggan run starts in the immediate vicinity and is easily accessible on foot in just 3 minutes from our accommodations. The toboggan run usually opens around mid-December, depending on weather conditions.
Can ski equipment or toboggans be rented on site?
You will find a ski rental shop directly at the valley station of the Helm cable car, so you do not necessarily have to bring your equipment from home. Toboggans and snowshoes are gladly rented out to you directly in-house.
Is there a ski course or ski school directly at the accommodation?
We work closely with the Sexten Ski School. Absolute beginners start their first lessons down in the valley. As soon as you can confidently ski on blue slopes, you can easily join the group lessons right up here on the Rotwand. Private lessons can also be flexibly booked and started directly from our house.